Privacy policy

Hillewaere Insurance (hereinafter "firm") takes your rights in data processing seriously. This document explains how we collect, process and use your personal data. It constitutes the firm's general data processing policy in accordance with applicable legislation including the General Data Protection Regulation (GDPR).

As an insurance broker, the firm may fulfil a dual role in terms of data processing. In that case, we are both data controller and processor. We assume the role of controller when we process data in our own name and on our own behalf. In addition, for the benefit of the companies, we also fulfil the role of processor. This means that we also collect and process personal data for the insurance companies with whom we cooperate and from whom we propose and offer products to you. In this statement, we only elaborate on the processing of your data as a processor.

Processing manager

The controller of the processing is Hillewaere Insurance, Parklaan 46, 2300 Turnhout, RPR Turnhout 0891.695.561.

For all questions regarding our privacy policy, please contact us at [indicate the e-mail address through which this may be done]. For questions beyond a simple enquiry, we may ask you to identify yourself so that we can be sure that we are providing the requested information and data to the right person.

When does our firm gather and process data?

The firm collects and processes data about you when you contact us for the purpose of advising on insurance contracts, offering or proposing insurance contracts, carrying out preparatory work with a view to concluding insurance contracts and concluding insurance contracts yourself. In addition, you may also call upon or contact us for assistance in the administration and execution of the insurance agreements you have concluded. We will also (have to) process your data if you contact us in any other way. Finally, it is also possible that we obtain data about you through third parties and use these data to approach you to conclude an agreement through our mediation.

What data does our firm collect and process?

The firm collects and processes data that you communicate to us as a result of contacting the firm such as your name, address, e-mail address and professional data, such as company name and VAT number. It also covers all data necessary to allow us to assess your insurance needs. This includes data concerning your home (in the context of fire insurance), your financial data (in the case of investment insurance) and medical data (in the case of health insurance). Your data will only be processed in the context of the insurance for which you call on us, unless you request otherwise and so indicate.

We collect this data when you complete our documents and forms manually and also when you do so electronically. Whenever you visit our website, cookies are used. For more information on this, please contact the office.

For what purposes does our firm collect and process data?

The purposes for which we process data are of various kinds and are set out below.

For our clients, we process these data for client management purposes, in particular the acceptance, management and conclusion of insurance contracts and the promotion of other products and services of our firm itself. These processing operations are primarily based on the contractual relationship with our clients, but also, as far as prospecting is concerned, on your express consent.

Towards suppliers, we process this data as part of our supplier management and on the basis of the contractual relationship we have or build with our suppliers.

As far as prospects are concerned, which are natural persons who are not (yet) customers of ours, we process the data for purposes of direct marketing, based on our legitimate interest to do business. To prospects who are approached by e-mail, we ask for their express consent to be able to approach them in the future as well. Prospects approached by letter, we request an opt-out clause if they do not wish to be contacted further by us.

Towards our employees, we process the data for purposes such as personnel management and payroll.

With regard to our website, we tailor its content and ease of use as much as possible to you as its users. In addition, we process your data to fulfil the obligations arising from the provision of a website and its content and to enable you to use the interactive applications and services on this website.

What are the bases for data processing by our office?

In principle, we collect and process your data on the basis of the contractual relationship we have with you as a result of your application or request in connection with an insurance need and the resulting contract(s), as well as as as as a result of the request to assist you in the management and follow-up of the insurance contracts you have concluded.

Where processing is not necessary to carry out the contractual relationship, it is based on our legitimate interests as a company, in particular freedom of enterprise and information. In doing so, we always ensure that a balance exists between our and your interests, for example by granting you a right of objection.

As far as health data or so-called sensitive data are concerned, we can only process your personal data with your explicit consent. You will be asked for this at the time you become a customer with us. If this does not happen, we would like to ask you to inform us so that the necessary steps can be taken.

Will the data be communicated to third parties?

Your data are mainly processed internally. That said, it must be communicated to the insurance company with whom you ultimately conclude the contract.

We may use third parties for certain punctual services. In such cases, your data may be provided to these third parties but only for the service in question and always under the control of our office.

In certain cases, there is a legal obligation to transfer certain data. This is particularly the case when we are required to do so by law or public authorities have the right to request data from us.

In principle, your data will not be transferred to third countries or international organisations.

Your rights

The regulations grant you various rights to ensure that you are adequately protected.

You may oppose the use of your data by our office for direct marketing purposes at any time. If you do not wish to be kept informed of our firm's offers, you may notify us by [indicating the email address through which this may be done] or by ticking a box in the information provided to you on specific occasions.

You may consult the data we process about you at any time and, if necessary, have them corrected. To do this, simply request it via [indicate the e-mail address where it can be done], with proof of your identity. We request this in order to prevent your data from being disclosed to anyone who is not entitled to receive it.

If you disagree with the way we process your data, you can always lodge a complaint with the Data Protection Authority, rue du Printing Press 35, 1000 Brussels. There you can also ask any general questions relating to the processing and protection of personal data.

Changes

Our firm reserves the right to amend this statement. Changes will be notified to users via the website.